Privacy Policy

We value your trust in providing us with your personal information, so we strive to use commercially acceptable means to protect it. But remember that no method of transmission over the Internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

We have appropriate technical and organizational measures in place to ensure a level of security appropriate to the risk of changing likelihood and severity to the rights and freedoms of you and other users. We maintain these technical and organizational measures and will modify them from time to time to improve the overall security of our systems.

3.1 Data deletion. 

In connection with the Gather application, we understand the importance of users’ privacy and the management of their personal data. When a user requests data deletion, we follow a strict process to ensure proper and complete deletion of personal information. For the above mentioned it is necessary to make the request to the following email soporte@ubiqo.net indicating the following information:

• Name and address of the applicant.
• Telephone numbers of the applicant.
• E-mail address.
• Letter of request, explaining the reasons for the request.

User data will be deleted from our main systems within 20 business days of the successful submission of the deletion request.

If you have any questions or need assistance during the process of deleting your account, we recommend that you contact the Ubiqo support team at soporte@ubiqo.net, who will be available to help you through that specific process.

3.2 Account deletion. 

In relation to the Gather application, we want to provide our users with a clear and transparent experience when it comes to account deletion. It is important to note that Gather user account management is not carried out directly in the application, but through our partner platform Ubiqo.

To request the deletion of your Gather account, it must be done through the Ubiqo platform account administrator, who must follow the following steps:

1. Access your account on the Ubiqo platform using your login credentials.
2. Navigate to the “My Account” section.
3. Within the My Account section, look for the “Devices” option.
4. Select the “Mobile” tab and find the account associated with the Gather application.
5. Select the checkbox in the “Active” section of the account to be deleted and press the “Request Deletion” button.
6. Then enter the email address where you would like to be notified once the deletion process has been completed.

Once you complete the Ubiqo account deletion process, your Gather account will be automatically deleted. Information created and issued by the Gather app will be retained for an additional 3 months after account deletion.

Please note that once your account is deleted, you will permanently lose access to all services and data associated with your Gather account. Any personal information you have provided will be deleted in accordance with the terms and conditions of our privacy policy.

If you have any questions or need assistance during the account deletion process, we encourage you to contact the Ubiqo support team at support@ubiqo.net, who will be available to assist you through that specific process.