Privacy Policy
Last update: 05 de mayo del 2025
Softelligence created the Gather App as a free application. This APPLICATION is provided by Softelligence at no cost and is intended to be used on an “as is” basis.
This page is used to inform visitors about our policies with the collection, use and disclosure of personal information if someone decides to use our Service.
If you choose to use our Service, you consent to the collection and use of information in connection with this policy. The personal information we collect is used to provide and improve the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
Terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which can be accessed on Gather unless otherwise defined in this Privacy Policy.
In accordance with the provisions of the “Ley Federal de Protección de Datos Personales,” Softelligence S.A. de C.V. declares that it is a legally constituted company under Mexican law, domiciled at Blvd. Bernardo Quintana No. 26-2, Col. Álamos 2da. Sección, C.P. 76160, Santiago de Querétaro, Qro.; and as the party responsible for the treatment of your personal information, we hereby inform you that our clients’ information is treated in a strictly confidential manner.
1. COLLECTION AND USE OF PERSONAL DATA
For a better experience, while using our Service, we may ask you to provide us with certain personally identifiable information, including, but not limited to, Username, Full Name, Password, Tax Information, Email Address, Phone Number. The information we request will be retained by us and used as described in this privacy policy.
The application uses third party services that may collect information used to identify you.
Link to the privacy policy of the third party service providers used by the application:
1.1 Log Data. We want to inform you that each time you use our Service, in the event of an application error, we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device’s Internet Protocol (“IP”) address, device name, operating system version, application settings when you use our Service, the time and date of your use of the Service and other statistics.
1.2 Camera: The application uses the camera to allow users to take photos and videos as evidence of their daily activities. This permission is vital to use the forms that the user is required to capture.
1.3 Location. We collect information about your approximate and precise location, including location information based on your SIM card and/or IP address. With your permission, we may also collect precise location data (such as GPS). It is also used for the following cases:
1.3.1 Activities and services: Used to validate that the user is at the location of the service or activity assigned to him/her.
1.3.2 Form information capture: Used to capture important information for customers such as points of interest and to know the location where the information was captured.
1.3.3 S.O.S. Events: Used for the use of the SOS function. If the user is in an emergency situation, he/she can press the SOS button to send an alert to the web platform, which includes the user’s current location. This information can be crucial for emergency services and/or supervisors to reach the user as soon as possible.
It is important to note that the app uses location via a foreground service for location fetching, when you are actively using the app as outlined in the android foreground services guide.
1.4 Physical activity: We use this permission to determine the proximity of the user to an assigned activity or service, as well as to check that the user does not attempt to perform activities that distract him/her or put him/her at risk, for example: Attending activities while driving.
1.5 Files and multimedia content: The application requests permissions to access the user’s files and multimedia content in order to share photos and/or documents with the web platform.
2. USE AND PROCESSING OF PERSONAL DATA
These data will be used solely and exclusively for the following purposes:
- Information and Provision of Services.
- Updating of the Data Base.
- Any purpose analogous or compatible with the above.
- Personalized Attention.
Softelligence does not request sensitive personal information on its Web site at www.gather.com.mx.
Softelligence will not transfer your information to third parties.
To prevent unauthorized access to your personal information and to ensure that the information is used for the purposes set forth in this privacy notice, we have established various procedures to prevent unauthorized use or disclosure of your information, allowing us to treat it appropriately.
In our e-mail notification program for promotions, offers and services, only Softelligence has access to the information collected. This type of advertising is done through notices and promotional e-mail messages, which will only be sent to you and to those contacts registered for such purpose, this indication may be modified by you at any time.
2.1 Cookies
Cookies are files containing a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites you visit and stored in the internal memory of your device.
This Service does not explicitly use these cookies. However, the application may use third-party code and libraries that use cookies to collect information and improve its services. You have the option to accept or decline these cookies and to know when a cookie is being sent to your device. If you choose to reject our cookies, you may not be able to use some parts of this Service.
2.2 Service Providers
We may employ third party companies and individuals for the following reasons:
– To facilitate our Service;
– To provide the Service on our behalf;
– To perform services related to the Service; or
– To help us analyze how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
3. DATA SECURITY
We value your trust in providing us with your personal information, so we strive to use commercially acceptable means to protect it. But remember that no method of transmission over the Internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
We have appropriate technical and organizational measures in place to ensure a level of security appropriate to the risk of changing likelihood and severity to the rights and freedoms of you and other users. We maintain these technical and organizational measures and will modify them from time to time to improve the overall security of our systems.
3.1 Data deletion.
In connection with the Gather application, we understand the importance of users’ privacy and the management of their personal data. When a user requests data deletion, we follow a strict process to ensure proper and complete deletion of personal information. For the above mentioned it is necessary to make the request to the following email soporte@ubiqo.net indicating the following information:
- Name and address of the applicant.
- Telephone numbers of the applicant.
- E-mail address.
- Letter of request, explaining the reasons for the request.
User data will be deleted from our main systems within 20 business days of the successful submission of the deletion request.
If you have any questions or need assistance during the process of deleting your account, we recommend that you contact the Ubiqo support team at soporte@ubiqo.net, who will be available to help you through that specific process.
3.2 Account deletion.
In relation to the Gather application, we want to provide our users with a clear and transparent experience when it comes to account deletion. It is important to note that Gather user account management is not carried out directly in the application, but through our partner platform Ubiqo.
To request the deletion of your Gather account, it must be done through the Ubiqo platform account administrator, who must follow the following steps:
- Access your account on the Ubiqo platform using your login credentials.
- Navigate to the “My Account” section.
- Within the My Account section, look for the “Devices” option.
- Select the “Mobile” tab and find the account associated with the Gather application.
- Select the checkbox in the “Active” section of the account to be deleted and press the “Request Deletion” button.
- Then enter the email address where you would like to be notified once the deletion process has been completed.
Once you complete the Ubiqo account deletion process, your Gather account will be automatically deleted. Information created and issued by the Gather app will be retained for an additional 3 months after account deletion.
Please note that once your account is deleted, you will permanently lose access to all services and data associated with your Gather account. Any personal information you have provided will be deleted in accordance with the terms and conditions of our privacy policy.
If you have any questions or need assistance during the account deletion process, we encourage you to contact the Ubiqo support team at support@ubiqo.net, who will be available to assist you through that specific process.
4. CONTACT US
All your personal data is processed in accordance with the applicable legislation in force in the country. Therefore, we inform you that you have the right (ARCO) to access, rectify, erase, or object to the processing of your personal data at all times. This right may be exercised by contacting the Privacy Department responsible for personal data security at +52 (442) 245 1565 or by emailing soporte@ubiqo.net.
Your request must be accompanied by the following information:
- Name and address of the applicant.
- Telephone numbers of the applicant.
- Email address.
- Letter of request, explaining the reasons for your request.
If applicable, supporting documentation for the requested modification or objection.
We will have a maximum of 20 business days to process your request and will inform you of its origin using the telephone numbers you provide and/or your email address.
5. CHANGES TO THIS PRIVACY POLICY
This privacy notice may be modified by www.gather.com.mx. Such modifications will be promptly communicated via email, telephone, or on the website www.gather.com.mx.
By using the Gather website and/or application, you signify that you have read, understood, and agreed to the aforementioned terms. If you do not agree with them, you should not provide any personal information or use the services of Softelligence websites.
KINDLY RESPONSIBLY, SOFTELLIGENCE S.A. DE C.V.